Effective Date: 20 October 2025
Last Updated: 20 October 2025
This Return & Refund Policy explains how Hiddekel Enterprise handles cancellations, returns, and refunds for services purchased through [yourdomain.com].
1) Scope
Because we provide consulting and professional services (not physical goods), “returns” generally do not apply in the traditional retail sense. Refund eligibility depends on service status and delivery stage.
2) Cancellation Policy
- Before work starts: You may cancel for a full refund, minus any non-recoverable processing fees (if applicable by law/processor terms).
- After work has started: Refunds are prorated based on work completed, time allocated, and deliverables already provided.
- Completed milestones/deliverables: Amounts tied to accepted or completed milestones are non-refundable.
3) Refund Eligibility
You may request a refund when:
- duplicate payment occurred
- you were charged incorrectly
- we cannot deliver the purchased service due to our fault
- cancellation is made within the eligible window and work has not materially started
Refunds are typically not issued for:
- change of mind after substantial work has begun
- delays caused by missing client input, approvals, or access
- services already delivered, reviewed, or approved
- custom strategy documents/workshops already completed
4) How to Request a Refund
Send your request to [billing@yourdomain.com] with:
- full name and email used at checkout
- invoice/order number
- payment date and amount
- reason for request and supporting details
We aim to respond within 5–10 business days.
5) Refund Method and Timing
Approved refunds are sent back to the original payment method used at checkout. Stripe handles the refund rails; timing can vary by bank/card network after processing.
6) Stripe-Related Clarifications
- Refunds are initiated by Hiddekel Enterprise (the merchant), not by Stripe directly on your behalf.
- We maintain a clear refund process and customer support channel to reduce disputes and ensure transparent resolution.
7) Disputes and Chargebacks
If you believe a charge is unauthorized or incorrect, contact us first at [billing@yourdomain.com] so we can resolve quickly. If a chargeback is filed, we may provide supporting records (agreement, communication, delivery evidence) to the payment network.
8) Prohibited/Restricted Transactions
We do not process payments for prohibited business activities and reserve the right to cancel/refund any transaction that appears to violate payment network, legal, or Stripe restrictions.
9) Policy Updates
We may revise this policy periodically. Updated versions will be posted with a new “Last Updated” date.
10) Contact
Hiddekel Enterprise
Email: [billing@yourdomain.com]
Address: [Your Business Address]
Phone: [Your Phone Number]